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A Certified Family Home (CFH) provides a safe, family-style living environment for adults diagnosed with developmental disabilities who require some assistance with daily living activities.

The Certified Family Home is operated by a provider who has been certified by the Idaho Department of Health and Welfare and demonstrates the knowledge and experience to provide a safe and effective service to the resident(s). RISE Services, Inc. has contracted with the Idaho Department of Health and Welfare to provide Program Coordination for this service.

Our Program Coordinators offer a person-centered approach to assist the CFH Provider in creating implementation plans designed to meet the individual needs of each resident. Program Coordinators develop written strategies for the Provider to administer in the home and offer one-on-one support that will enhance independent living skills for the resident. The first step in qualifying as a Certified Family Home is completing an application with the Idaho Department of Health and Welfare.


We provide a number of videos and downloads to help Certified Family Home Providers. To access these tools, please refer to Related Downloads and Related Links on this page.

Date: December 4, 2020

Dear Certified Family Home Provider:

RISE Services, Inc. Idaho is committed to providing you with information and updates on the Res Hab Program Coordination program. As you are all aware, RISE Services, Inc. Idaho was first awarded the statewide contract to provide Program Coordination services to DD Waiver participants in March 2012 and was once again awarded the contract in 2016.

We are pleased to inform you that on October 16 we received notification from Health and Welfare that we have been awarded the Program Coordination contract for the next four years. Although there are a few differences from our current contract, the services that we provide to you and your CFH participants should not change, and you should not experience any disruption in services and support. For your information, the changes/clarifications to the new contract are:

  • Due to the current COVID 19 pandemic, we will continue to put the safety of CFH providers, participants, and our staff first. We will reach out and evaluate your home situation and make a joint decision on scheduling home visits in person or through telehealth.
  • Program Coordinators will only be providing training specific to Program Implementation Plans during initial and annual meetings as well as during quarterly phone call reviews as needed.
  • RISE Idaho Program Coordinators will continue completing the Provider Status Reviews on your home skill training programs and sending them onto the TSC’s at 6- and 12-month timeframes.
  • PIPs will continue to be written to address habilitation, behavior management, and health/safety risks associated with HCBS setting requirements, and/or alone time safety goals.
  • RISE Services, Inc. Program Coordinators will continue contacting CFH Providers on a quarterly basis to review CFH participant progress and assist the CFH Provider with making modifications to PIPs as needed.
  • RISE Services, Inc. will continue to submit reports to Health and Welfare to include monthly Health and Safety Reports, CFH Provider Compliance Reports, Outcome Data Reports, Incoming Complaint Reports, Reconciled Billing Reports, and annual Quality Assurance and CFH Participant/Provider Satisfaction Reports.

We are committed to continuing to provide quality Program Coordination services to you and your CFH participant. Please contact us if you have any questions or suggestions for how we can better support you. Feel free to call your Program Coordinator, your Hub Supervisor, or the Contract Manager, Jackie Hansen at (208) 376-4999.

Certified Family Home (CFH) Providers are responsible to send in copies of their data sheets for the formal home programs they are running in their home with their participant(s). We prefer that you send your data sheets in monthly, but at a minimum they need to be sent in at least quarterly (every 3 months).

Contact your Program Coordinator or go to the Related Links section on this page and click on “POM Support Video” for a short training video.

No. You still need to complete those forms and maintain them in your CFH files for the inspectors to review at your annual home inspection.

Services which will be provided as part of the Idaho Department of Health & Welfare’s contract with RISE Services, Inc. include (but are not limited to) the following:

  • New provider CFH Orientation and Training.
  • Provider Skills Training related to implementation plans.
  • Access to training modules and community resources on our website.
  • Quarterly phone contact to review implementation plans.
  • Face-to-face meetings one time per year.
  • Training at a yearly face-to-face meeting related to implementation plans.
  • Follow-up phone calls to providers as needed to discuss implementation program plan changes.
  • Completion of required provider status review.

Under our contract with IDHW, Program Coordinators are required to complete one annual site visit per year. As Program Coordinators do not attend Individual Support Plan (ISP) meetings, they work with CFH Providers to schedule this meeting before the participant's annual ISP to review all of the home programs and to help the CFH prepare for the ISP. At these annual meetings, Program Coordinators will provide training on formal Program Implementation Plans (PIPs), update participant information, obtain signatures on releases and complete a participant satisfaction survey.

The recommended contact for assistance is the participant’s Targeted Service Coordinator (TSC). The TSC should be contacted:

  • When it is necessary to change a participant’s Individual Service Plan (ISP) or specific goals or actions because of the participant’s medical, psychiatric, social, educational or other service needs.
  • When the participant needs help connecting with activities related to their medical, psychiatric, social, educational or other service needs.
  • When monitoring or follow up service coordination activities are necessary due to a change in the status of the participant, making it necessary to adjust the plan and arrange additional services.
  • When a participant is in crisis and needs to access community resources in order to resolve a crisis.

CFH providers should always contact 911 for a medical emergency or a crisis involving the participant when there is an imminent threat of harm to self or others.

You may submit your own billing to Gainwell. You can access this information on the state’s CFH website:

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